Important Information
Policies
To help make your stay at Horseshoe Black Hawk in Black Hawk as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Gaming age, dog rules, and arrivals require advance review.
The policies at Horseshoe Black Hawk cover arrival times, identification, payment, dogs, smoking, casino entry, accessibility, and reservation changes. Standard amenities include parking and Wi-Fi, while every room remains subject to its listed occupancy, bedding, pet eligibility, accessibility features, and cancellation conditions.
- Check-In, Check-Out, and Identification
Check-in begins at 4:00 PM, and check-out is required by 11:00 AM. Guests may be asked to present valid government-issued photo identification and an accepted payment card. Early arrival and late departure remain subject to availability.
- Payment, Deposits, and Cancellation
A payment card may be authorized for accommodation charges, taxes, and incidental expenses. A refundable security deposit may also be required. Cancellation and prepayment terms vary by room category and selected rate.
- Dog and Smoking Policies
One dog may stay in an eligible pet-friendly room, subject to advance arrangements and the property’s size restriction. Other pets are not clearly listed as accepted. Qualified service animals are handled separately. The hotel and casino are non-smoking.
- Casino Age and Children
Guests must be at least 21 years old to gamble or remain within restricted casino areas. Children may stay in the hotel but must avoid the gaming floor except when using permitted routes under adult supervision.
- Parking, Accessibility, and Special Requests
On-site parking is complimentary. Accessible parking, elevators, adapted rooms, restaurant access, and wheelchair-friendly public routes are available. Connecting rooms, pet-friendly placement, early arrival, late departure, and particular views remain subject to confirmation.